Privacy Policy

This Privacy Policy describes how Prime Quality of Life ("we," "us," or "our") collects, uses, stores, and discloses your personal information when you access our website, purchase our digital products, or use our online store.

We sell digital products only (no physical goods are sold). By using our services, you consent to the practices outlined in this policy. If you do not agree, please refrain from using our services.

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1. Information We Collect

We may collect the following types of information depending on your interaction with your website or store:

• Personal Information: Name, email, and billing details.
• Payment Information: Processed securely through third-party providers (e.g., Stripe, PayPal, Shopify Payments). We do not store full payment details.
• Billing/Shipping Address: Although our store templates may request this information, we do not require a shipping address to deliver our products, since all products are digital and delivered via email or online access.
• Account Information: If you create an account, login credentials and related data.
• Technical Information: IP address, browser type, device information, and cookies.
• Usage Data: Website navigation, pages visited, and actions taken (e.g., items added to cart).

We do not intentionally collect sensitive personal data (e.g., health, political, or biometric data).

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2. How We Use Your Information

We may use your personal information to:

• Process and deliver digital product purchases and online access.
• Provide customer support and respond to inquiries.
• Improve our website, store, and user experience.
• Send updates, offers, or newsletters (unsubscribe anytime).
• Comply with legal and regulatory obligations.

We may also share aggregated, non-identifiable information with third parties for analytics or business purposes.

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3. Cookies & Tracking Technologies

Our website and store use cookies and similar technologies to enhance your browsing experience. Cookies help us remember preferences, analyze traffic, and improve usability.

Types of cookies we use include:

• Essential cookies (e.g., secure checkout).
• Performance cookies (e.g., Google Analytics).
• Functional cookies (e.g., language or login preferences).
• Marketing cookies (e.g., Facebook Pixel, to deliver relevant ads).

You can control cookies via your browser settings, though disabling them may affect functionality.

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4. Facebook Advertising & Tracking

We use Facebook Business Tools, including the Facebook Pixel, to understand visitor interactions and deliver personalized advertisements. This means that when you use our website or store, information about your activity (such as viewed pages, products added to cart, and purchases) may be shared with Facebook.

Facebook may use this data to provide us with advertising insights and show you targeted ads on Facebook, Instagram, and partner networks.

Your Choices:

• Manage Facebook ad preferences: Facebook Ad Preferences
• Opt-out of certain tracking via: Digital Advertising Alliance
• Review Facebook's Data Policy: https://www.facebook.com/policy.php

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5. Disclosure of Information

We do not sell or rent your personal information.

We may share it only with:

• Payment processors (to complete transactions).
• Email and marketing service providers (to send updates, receipts, or promotions).
• Analytics providers (e.g., Google Analytics, Facebook Pixel).
• Authorities or regulators when required by law.

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6. International Data Transfers

Some personal information may be processed or stored overseas (e.g., through cloud-based providers). By using our services, you consent to your data being transferred outside your country of residence. While we take reasonable steps to ensure compliance, we cannot guarantee that foreign providers meet the same privacy standards.

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7. Data Security

We take reasonable steps to protect your personal information, including:

• Secure, password-protected systems.
• Encrypted payment processing.
• Restricted staff access where applicable.

However, no method of online transmission or storage is completely secure. You acknowledge these risks when sharing your information with us.

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8. Your Rights & Choices

• Access/Correction: You may request access to or correction of your personal data by contacting us.
• Marketing Preferences: You can unsubscribe from emails anytime by clicking the "unsubscribe" link.
• Deletion Requests: You may request deletion of your information where applicable.

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9. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn we have, we will delete it promptly.

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10. Complaints

If you have concerns about how we handle your information, please contact us at info@primequalityoflife.com. We will respond promptly.

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, or business practices. Updates will be posted on this page with the revised effective date.

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12. Contact Us

For questions, privacy requests, or complaints, please contact us:

Prime Quality of Life
Suite 1118 Shops 61-62, 375-383 Windsor Rd, Baulkham Hills NSW 2153 AU
Email: info@primequalityoflife.com
Website: https://primequalityoflife.com
Store: https://shop.primequalityoflife.com